One-time services

• Before work begins: Full refund available upon request.
• After work begins: Refunds may be issued on a pro-rated basis based on time spent and/or milestones completed.
• Completed work: Fees for completed work are non-refundable.

Hourly consulting

• 24+ hours notice: Reschedule or request a refund.
• Less than 24 hours / no-show: Session may be forfeited (one courtesy reschedule may be offered at discretion).

Subscriptions (monthly support)

• You may cancel anytime to prevent future charges.
• Access remains active through the end of the current billing period.
• No partial-month refunds unless required by law or otherwise agreed in writing.

How to request a refund

Email steve@stevesitsolutions.com with your name, the product purchased, purchase date, and the reason for the request.